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Privacy Policy

1. Introduction

Elevative Digital Marketing (website: Elevative Digital Marketing) values your business and trust. We are a Cyprus-based company dedicated to enhancing your digital marketing experience. Please read this Privacy Policy carefully and provide your consent to continue using our services.

2. Data Collected

Data Storage Location

We operate web servers hosted in the U.S., ensuring your data is securely stored and GDPR compliant.

Registration Data

If you register on our website, we store your username, email address, and any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time (except your username). Website administrators can also access and edit this information.

Purchase Data

To receive product support, you must provide one or more purchase codes from Envato/Elevative. These codes, along with their expiration dates and your user data, are stored to offer downloads, product support, and other services.

Support Data

Registered users with a valid support account can submit support tickets. These submissions are sent to our third-party ticketing system, Ticksy. Only the data you explicitly provide is sent, and you consent each time you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield.” See their privacy policy here: Ticksy Privacy Policy.

Comments

When you leave comments on the website, we collect the data shown in the comments form, along with your IP address and browser user agent string to help detect spam.

Contact Form

Information submitted through our contact form is sent to our company email. These submissions are only kept for customer service purposes and are never used for marketing or shared with third parties.

Google Analytics

We use Google Analytics for anonymous reporting of site usage. No personalized data is stored.

Cases for Using Personal Data

We use your personal information for the following purposes:

  • Verification/identification during website usage
  • Providing technical assistance
  • Sending updates and important information
  • Checking account activity to prevent fraud and ensure security
  • Customizing the website for a personalized experience
  • Ensuring smooth performance and administrative functions

3. Embedded Content

Pages on this site may include embedded content (e.g., YouTube videos). Embedded content from other websites behaves as if you visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content. Below are the services we use:

  • Facebook: The Facebook page plugin displays our Facebook timeline. Facebook has its own cookie and privacy policies. See Facebook Privacy Policy.
  • Twitter: The Twitter API displays our tweets timeline. Twitter has its own cookie and privacy policies. See Twitter Privacy Policy.
  • YouTube: We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies. See YouTube Privacy Policy.

4. Cookies

This site uses cookies to enhance your experience by retaining user preferences, storing shopping cart information, and providing anonymized tracking data to third-party applications like Google Analytics. To disable cookies, adjust your browser settings. Refer to your browser’s help section for guidance.

Necessary Cookies (for all site visitors)

  • cfduid: Used by CloudFlare to identify individual clients behind a shared IP address and apply security settings. See CloudFlare Privacy Policy.
  • PHPSESSID: Identifies your unique session on the website.

Necessary Cookies (for logged-in customers)

  • wp-auth: Used by WordPress to authenticate logged-in visitors.
  • wordpress_logged_in_{hash}: Used by WordPress for authentication.
  • wordpress_test_cookie: Ensures cookies are working correctly.
  • wp-settings-[UID]: Customizes your view of the admin interface.
  • wp-settings-{time}-[UID]: Customizes your view of the main site interface.

5. Who Has Access to Your Data

If you are not a registered client, we do not retain or view any personal information. For registered clients, personal information is accessible by:

  • Our system administrators
  • Our support staff, to provide customer support

6. Third-Party Access to Your Data

We do not share your data with third parties in a way that reveals your personal information (email, name, etc.), except with partners necessary for providing our services:

7. How Long We Retain Your Data

Support tickets and comments metadata are retained until you request removal. Registered users’ personal information is stored in their user profile and can be edited or deleted (except the username). Website administrators can also edit this information.

8. Security Measures

We use SSL/HTTPS protocol throughout our site to encrypt user communications with the servers. In case of a data breach, system administrators will take necessary steps to ensure system integrity, notify affected users, and reset passwords if needed.

9. Your Data Rights

General Rights

Registered users or commenters can request an exported file of their personal data or request the deletion of their data. This excludes data we must retain for administrative, legal, or security purposes. Erasing your data means we cannot offer support or other services.

GDPR Rights

We aim to comply with the GDPR standard. For more details, see the EU GDPR Information Portal.

10. Third-Party Websites

Our site may link to third-party websites not screened for privacy or security compliance. We are not responsible for their conduct. Review the privacy policy and terms of service for each site you visit through third-party links.

11. Release of Your Data for Legal Purposes

We may release your information in response to legal requests from government agencies or private litigants. We may notify you of such requests, but are not obligated to do so. We may also report you and release your information if we believe you have engaged in fraudulent activities. Any data release will comply with the laws of your country of residence.

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